In order to deliver the value and results our clients expect, each client has a relationship partner they can rely on and a service team who can support and anticipate their legal needs. We regularly ask for feedback to keep improving what we do and make sure we're meeting – and exceeding - expectations. If it is important to you we will use our office locations throughout the UK to your advantage. We also have a trusted network of like-minded law firms operating across international jurisdictions.
How We Work
Delivering an exceptional client experience sits at the heart of everything we do.
Every client is different but each client wants to be confident that they are getting the very best advice from legal experts who understand their needs. Our clients benefit from working with teams of specialised lawyers, across a wide range of legal disciplines, who give clear, pragmatic and commercial advice.
Our clients are increasingly asking us to help them to address the many issues that businesses and in-house legal teams are facing. Through our 'Client Solutions' programme we:
- Manage large projects more effectively
- Provide flexible resources, such as secondments, and deliver cost efficiency
- Introduce working methods which deliver greater value
- Provide technological solutions to document assembly
- Support what we do with detailed management information.
All our clients can expect to receive an outstanding service. That is why we guarantee:
- Expertise from a service team who are specialists in the areas of advice you need and knowledgeable about your sector
- Advice written in plain English that is clear, practical and tailored to your specific commercial requirements
- A relationship partner who cares about the services that we provide to you and to whom you have direct access at all times
- Fee transparency which starts with a scoped fee estimate, and continues with a monthly report for each piece of work we do, setting out the value of the work and the fees we have invoiced
- Additional services including briefings, market insights, horizon scanning, invitations to our nationwide events and services specifically tailored to your requirements.